比瓦迪酒店行业与其他行业人力资源实践的比较研究

Rana Priyanka, Kumar Rai Shailendra, Sil Manan, K. Sunil
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引用次数: 0

摘要

在公共和私营部门,帮助部门扩张的员工被认为是有才能的。组织能够交付的绩效和价值高度依赖于负责交付各种服务的人员的知识、技能和动机。这些可能是系统中最重要的输入。尽管公共部门组织规模庞大,私营部门仍然提供大部分服务,目前提供70%的服务。酒店业需要一套多学科的技能和知识,并雇用各种不同类别的员工。据观察,主管人员、中层管理人员和高级管理人员在提供招待服务方面发挥着重要作用。酒店管理者必须了解不同部门的定性和定量需求,并以适当的方式管理人事管理的不同方面。然而,较低的入住率、较高的容量、较短的客人停留时间,以及酒店曾经神圣的形象的侵蚀,都是一个动态和复杂的酒店环境的影响。最后但并非最不重要的是,“服务质量”是酒店业最重要的问题,与客人服务不足和客人的偏好和选择有关。业务增长和绩效问题与这个问题密不可分。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
A comparative study of HR practices between the hospitality industry and other sectors in bhiwadi
Employees in the public and private sectors who work to assist the sector's expansion are considered to be talented. The performance and value an organization can deliver are highly dependent on the knowledge, skills, and motivation of the people responsible for delivering the various services. These are probably the most important inputs to the system. Despite the large size of public sector organizations, the private sector still provides most services, currently providing 70% of services. The hospitality industry requires a multidisciplinary set of skills and knowledge and employs a wide variety of different categories of employees. It has been observed that supervisory staff, middle management, and senior executives play an important role in the provision of hospitality services. Hotel managers must be aware of the qualitative and quantitative needs of different departments and manage different aspects of personnel management in an appropriate manner. However, lower occupancy rates, higher capacity, shorter guest stays, and the erosion of a hotel's once-sacred image are all effects of a dynamic and complex hospitality environment. Last but not least, "quality of care" is the most important issue in the hospitality industry, related to inadequate guest care and guest preferences and choices. Business growth and performance concerns are inseparable from this issue.
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