塑造医疗保健设计实验室的物理、社会和想象空间

Jonathan Romm, Natalia Agudelo, Thiago Freitas
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引用次数: 1

摘要

在过去十年中,使用服务设计来支持医疗保健创新的情况有所增加。最近,已经建立了越来越多的设计实验室,以促进医疗保健组织内部的服务设计流程。人们越来越需要更深入地了解如何在这些空间中建立和工作,以使它们不辜负医疗保健创新的承诺,而不会随着时间的推移而成为一种炒作。尽管关于设计实验室的文献越来越多,但很少有人关注实验室空间的作用以及如何“利用”空间来支持医疗保健服务设计。为了检验空间利用的实践,我们在一家医院内嵌入了一个设计实验室,进行了行动研究。通过实证观察,我们揭示了医疗服务设计实验室内部利用的三个空间维度:(1)支持意义构建和促进创新作为文化的物理空间;(2)促进和鼓励利益相关者之间互动的社会空间;(3)想象空间挑战心智模型并协同塑造命题。这种对实验室空间的扩展理解挑战了现有的研究重点,提出了在设计实验室中更有目的地使用空间的实际意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Shaping physical, social and imaginary spaces in healthcare design labs
The use of service design to support healthcare innovation has increased over the past decade. Recently, a growing number of design labs have been established to facilitate service design processes inside healthcare organizations. There is a growing need to gain a deeper understanding of how to set up and work within these spaces so that they live up to their promise of healthcare innovation and do not become a hype that fades out over time. Despite a growing body of literature on design labs, little attention has been given to the role of the lab space and how space may be ‘made use of’ to support healthcare service design. To examine the practice of making use of space, action research was conducted by embedding a design lab inside a hospital. Through empirical observations, we unpack three spatial dimensions that are made use of inside healthcare service design labs: (1) physical spaces supporting sensemaking and promoting innovation as culture; (2) social spaces facilitating and encouraging interactions among stakeholders; and (3) imaginary spaces challenging mental models and shaping propositions collaboratively. This extended understanding of lab space challenges existing research priorities, suggesting practical implications for using space more purposefully within design labs.
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