A IMPORTÂNCIA DAS OUVIDORIAS PÚBLICAS MUNICIPAIS NA VISÃO DOS ESTUDANTES DO ENSINO MÉDIO: UM ESTUDO REALIZADO EM VICÊNCIA-PE

This research reverberates the importance of Public Ombudsman ship as a tool for participation and intervention of society in public administration, mainly in the view of high school students, who are in the stage to act as citizens, not only voting but participating, assimilating the importance of this service as a means of interaction, reception of complaints, denunciations, suggestions and praise. The main objective of this work is to know the opinions of young high school students about the ombudsman service, in order to list suggestions for improvements to the secretariats, directories and departments of the municipality in research, thus contributing to their fluidity. The research universe is two state public schools in the region, with a sample of 163 respondents chosen randomly in seven classes of the third year. The research is classified as a scientific and bibliographical practice. It has a qualitative / quantitative character and as a methodological tool were applied questionnaires containing 12 questions in Thurstone scale format. The research presents a satisfactory result graphically showing a growing interaction with respect to the agreements with the detailed points of the scale, where the knowledge about the Public Ombudsman ship shown in the final result: Concordances of 67.25% and Discordances of 32.75%, or a reasonable and positive distance of 34.5%.