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Jurnal Ekonomi & Manajemen Indonesia Pub Date : 2021-06-26 DOI:10.53640/jemi.v21i1.886

Ali Akbar, Sundoyo Sundoyo

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引用次数: 0

摘要

摘要:本研究旨在确定库泰卡尔塔尼加拉县邻里服务的绩效水平和满意度水平。本次调查的调查对象是在登加荣街道为RT负责人做过管理或接受过公共服务的人或居民，调查对象多达207人。使用的分析方法是描述性分析。结果表明，IKM测量结果的累积完成率为74.99。这意味着，根据2017年第14号Permen PAN RB, Kutai Kartanegara县人口和民事登记处在登加廊区实施的提供1(1)台笔记本电脑1(1)个社区(RT)的计划总体上被归类为不利。根据2017年永久PAN RB第14号，所有不利类别的要素和服务领域的值范围为65.00 - 76.60，可描述如下:服务程序(76.33)，服务时间(72.28)，产品服务规范(74.28)，执行能力(73,31)，投诉处理服务(73,13)，基础设施(74.11)。关键词:服务质量;社区满意度

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Survei Kepuasan Masyarakat (Skm) Manfaat Pemberian Laptop Untuk 1 Rt Di Kabupaten Kutai Kartanegara Tahun 2020

Abstract: This study aims to determine the level of performance and level of satisfaction of Neighbourhood (RT) services in Kutai Kartanegara Regency. Respondents in this research are the people or residents who have done management or who have received public services to the Head of the RT in the Tenggarong sub-district, as many as 207 respondents. The analytical method used is descriptive analysis. The results showed that the cumulative achievement of the IKM measurement results was 74.99. This means that in general the implementation of the program of providing 1 (one) Laptop 1 (one) Neighbourhood (RT) in Tenggarong District by the Population and Civil Registration Service of Kutai Kartanegara Regency according to Permen PAN RB No. 14 of 2017 is classified as unfavorable. Of all the elements and service areas according to Permen PAN RB No. 14 of 2017 in the unfavorable category has a range of values (65.00 - 76.60), which can be described as follows: Service Procedure (76.33), Service Time (72.28), Product service specifications (74.28), Executive Competence (73,31), Complaint Handling Services (73,13), Infrastructure (74.11). Keywords: Service Quality, Community Satisfaction

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Jurnal Ekonomi & Manajemen Indonesia

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