{"title":"优质服务客房部对雅加达海亚姆武洛克白铂酒店顾客满意度的影响","authors":"","doi":"10.22441/indikator.v7i2.19145","DOIUrl":null,"url":null,"abstract":"The purpose of the study is to know the high influence of service quality on customer satisfaction at hotel Maxone Platinum Hayam Wuruk Jakarta. It can see service quality affects the guest hotel. This study used a qualitative approach based on the questionnaire. The data collecting technique for the sample was based on purposive sampling, total 100 respondents. The result of this study is that service quality influences 83.6%. The resulting hypothesis of selling in quality service variable significant influence customer satisfaction.","PeriodicalId":400933,"journal":{"name":"Indikator: Jurnal Ilmiah Manajemen dan Bisnis","volume":"39 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The Influence of Quality Service Housekeeping Department on Customer Satisfaction at Maxone Hotel Platinum Hayam Wuruk Jakarta\",\"authors\":\"\",\"doi\":\"10.22441/indikator.v7i2.19145\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The purpose of the study is to know the high influence of service quality on customer satisfaction at hotel Maxone Platinum Hayam Wuruk Jakarta. It can see service quality affects the guest hotel. This study used a qualitative approach based on the questionnaire. The data collecting technique for the sample was based on purposive sampling, total 100 respondents. The result of this study is that service quality influences 83.6%. The resulting hypothesis of selling in quality service variable significant influence customer satisfaction.\",\"PeriodicalId\":400933,\"journal\":{\"name\":\"Indikator: Jurnal Ilmiah Manajemen dan Bisnis\",\"volume\":\"39 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-04-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Indikator: Jurnal Ilmiah Manajemen dan Bisnis\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.22441/indikator.v7i2.19145\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Indikator: Jurnal Ilmiah Manajemen dan Bisnis","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.22441/indikator.v7i2.19145","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
The Influence of Quality Service Housekeeping Department on Customer Satisfaction at Maxone Hotel Platinum Hayam Wuruk Jakarta
The purpose of the study is to know the high influence of service quality on customer satisfaction at hotel Maxone Platinum Hayam Wuruk Jakarta. It can see service quality affects the guest hotel. This study used a qualitative approach based on the questionnaire. The data collecting technique for the sample was based on purposive sampling, total 100 respondents. The result of this study is that service quality influences 83.6%. The resulting hypothesis of selling in quality service variable significant influence customer satisfaction.
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