Impacto de los sistemas de apoyo a la explotación (SAE) en la mejora de los servicios de transporte público urbano

Local authorities invest between 15 and 20% of their yearly budget in urban transport. The excessive increase in motorization indexes in developed countries produces irreversible damage to the environment and impairs citizens’ quality of life. Urban public transport can help to improve people's wellbeing and achieve sustainable development in cities. Operations support systems (OSS) are integral control systems that, when applied to transportation networks, can provide the required means to identify, regulate and manage the available resources in real time. The main objective of this study was to examine the current relationship between investment in OSS and improvement in the quality of service in businesses providing urban transport services in local settings in Spain.