{"title":"产品召回作为服务失败:重新审视消费者的反应","authors":"Tingting Zhao, Xiucheng Fan","doi":"10.1109/ICSS.2014.42","DOIUrl":null,"url":null,"abstract":"Due to the increasing complexity of products and closer scrutiny by manufacturers and policy makers as well as higher demands by consumers, product-harm crisis are expected to occur even more frequently, since goods can be viewed as distribution mechanisms for services, product recalls can be viewed as kind of service failure. The paper took this perspective to visit consumers' reactions to service failure, proposed a conceptual research model.","PeriodicalId":206490,"journal":{"name":"2014 International Conference on Service Sciences","volume":"5 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2014-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Product Recalls as Service Failure: Revisiting Consumer Reactions\",\"authors\":\"Tingting Zhao, Xiucheng Fan\",\"doi\":\"10.1109/ICSS.2014.42\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Due to the increasing complexity of products and closer scrutiny by manufacturers and policy makers as well as higher demands by consumers, product-harm crisis are expected to occur even more frequently, since goods can be viewed as distribution mechanisms for services, product recalls can be viewed as kind of service failure. The paper took this perspective to visit consumers' reactions to service failure, proposed a conceptual research model.\",\"PeriodicalId\":206490,\"journal\":{\"name\":\"2014 International Conference on Service Sciences\",\"volume\":\"5 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2014-05-22\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2014 International Conference on Service Sciences\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICSS.2014.42\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2014 International Conference on Service Sciences","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICSS.2014.42","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Product Recalls as Service Failure: Revisiting Consumer Reactions
Due to the increasing complexity of products and closer scrutiny by manufacturers and policy makers as well as higher demands by consumers, product-harm crisis are expected to occur even more frequently, since goods can be viewed as distribution mechanisms for services, product recalls can be viewed as kind of service failure. The paper took this perspective to visit consumers' reactions to service failure, proposed a conceptual research model.
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