使用业务流程管理系统支持ITIL流程的实施

2016 Third International Conference on Systems of Collaboration (SysCo) Pub Date : 2016-11-01 DOI:10.1109/SYSCO.2016.7831338

Youssef Mahy, M. Ouzzif, Khalid Bouragba

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引用次数: 16

摘要

ITIL是最常用的IT服务管理框架之一。在一个组织中实现ITIL过程并不是一项容易的任务，并且存在许多困难。本文探讨了ITIL实现的挑战，并尝试尝试业务流程管理系统如何帮助组织克服这些挑战。

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Supporting ITIL processes implementation using business process management systems

ITIL is one of the most used frameworks for IT service management. Implementing ITIL processes through an organization is not an easy task and present many difficulties. This paper explores the ITIL implementation's challenges and tries to experiment how Business Process Management Systems can help organization overtake those challenges.

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2016 Third International Conference on Systems of Collaboration (SysCo)

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