The Effect of Changes in the Job Environment on Job Insecurity, Presenteeism, and Turnover Intention of Restaurant Employees: For Moderating Effects of Emotional Intelligence

The purpose of this study was to analyze the structural relationships that the changes in the job environment have on job insecurity, presenteeism, and turnover intention, and additionally to verify the moderating effect of emotional intelligence. A total of 262 Questionnaires were used for this study. This study found that: 1) The changes in job organization had a significant positive influence on job instability in The change in the job environment; 2) Job instability had a significant positive influence on presenteeism and turnover intention. The effect of presentism on turnover intention was not significant; 3) As a result of analyzing the moderating effect of emotional intelligence, the difference between the two groups was shown in the path of job instability on turnover intention. In the case of the group with high emotional intelligence, it was found that the changes in job organization had a significant positive effect on job instability, presentism, and turnover intention. This results show that when food service companies introduce new job skills and knowledges, strategies to build organizational culture through open communication and improve organizational productivity by motivating employees are important to reduce job insecurity and presentism.