基于信息技术的医生就诊流程

2019 3rd International Conference on Data Science and Business Analytics (ICDSBA) Pub Date : 2019-10-01 DOI:10.1109/icdsba48748.2019.00053

Na Wang, Hongmei Xu, Xuesong Song, Zhijun Lun

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引用次数: 1

摘要

医院之间的竞争不仅体现在医疗服务项目上，还体现在服务质量上。提高服务质量已成为提高医院竞争力的有效途径。应用业务流程技术和方法，对医院就诊流程进行改革，得出了一套可行的改进方案。使医疗过程更加科学合理，缩短了患者的候诊时间。可以提高临床工作效率和患者满意度，最终提高医院的整体竞争力。

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Doctor Visiting Process Based on Information Technology

The competition between hospitals is not only reflected in medical service projects, but also in service quality. Improving service quality has become an effective way to enhance the competitiveness of hospitals. A set of feasible improvement scheme was obtained to reform the doctor visiting process by applying business process techniques and methods in hospital. It makes the medical treatment process more scientific and reasonable, and shortens the waiting time of patients’. It can improve the efficiency of clinic work and patient satisfaction, and finally improve the overall competitiveness of the hospital.

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来源期刊

2019 3rd International Conference on Data Science and Business Analytics (ICDSBA)

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