The Impact of Unified Communication and Collaboration Technologies on Productivity and Innovation

Against the background of promoting inclusive growth in the context of the Fourth Industrial Revolution (4IR), the purpose of this chapter is to introduce Industry 4.0 in terms of the impact of Unified Communication and Collaboration (UC&C) technologies on productivity and innovation within a global automotive enterprise. To provide readers with a further overview of, and summarize, the content of the chapter, issues, controversies, problems, and challenges related to Industry 4.0 adoption, including, for example, Cyber-Physical Systems (CPS), are discussed. Solutions and recommendations for dealing with the issues, controversies, and/or problems are presented, and the chapter will also discuss future research directions and emerging trends, together with providing insight about the future of the book's theme from the perspective of the chapter focus on the impact of UC&C technologies on productivity and innovation. The last section will provide discussion of the overall coverage of the chapter and concluding remarks.