电子新闻品牌信任的前因后果

Elia Ardyan, V. Aryanto
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引用次数: 0

摘要

本文的目的是确定电子新闻品牌信任的前因的影响,并想要确定电子新闻品牌信任的后果。本研究使用的模型在两个在线新闻品牌中进行了测试,它们是Detik.com和Kompas.com。本研究样本由418名受访者组成,其中239名受访者是Kompas.com的读者,179名受访者是Detik.com的读者。本研究采用结构方程模型进行分析。本研究结果表明,Detik.com和Kompas.com对于所使用的研究模型都有相同的结果。本研究结果显示,电子新闻品牌属性对电子新闻品牌体验有正向显著影响,电子新闻品牌属性对电子新闻品牌忠诚度有正向显著影响,电子新闻品牌体验对顾客困惑有负向影响但不显著,顾客困惑对电子新闻品牌信任有负向影响但不显著。电子新闻品牌体验对电子新闻品牌信任有显著的正向影响,对电子新闻品牌忠诚有显著的正向影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Antecedents and Consequences of E-News Brand Trust
The purpose of this paper is to determine the effect of the antecedents of e-news brand trust and want to determine the consequences of e-news brand trust. The model used in this study were tested into two news brands online, which is Detik.com and Kompas.com. Sample of this study composed of 418 respondents, of which 239 respondents are Kompas.com readers and readers of Detik.com comprised of 179 respondents. The analysis used in this study is the Structural Equation Model. Results of this study indicate that both Detik.com and Kompas.com have the same result for the research model used. The result of this research are e-news brand attributes have positive and significant impact on e-news brand experience, e-news brand attributes have a positive and significant impact on e-news brand loyalty, e-news brand experience has negative effect but not significant at the customer confusion, customer confusion, has a negative but not significant effect on e-news trust brand, e -news brand experience has the effect of e-news brand trust and a significant positive effect on brand loyalty e-news.
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