The user friendly features and menu of user satisfaction of teaching and learning at university in Jakarta

Every university is required to have a good learning tool and a tool which can increase the competition between universities. So, the university can win the competition with other universities in line with increasing the society needs of formal education. The object of this research is one of the universities in Jakarta, Indonesia, whereas the focus is the feature or variable of user friendly and menu to satisfaction variable on the web which supports the teaching and learning process in university. Nowadays, the introduction of E-Learning system prepares student learning material as online access is becoming widespread trend, especially at the university. The research aims to find out user friendly features and menu which is influence learning process on the web at one of university in Jakarta, as a consideration reference for university leader for taking a policy as a way to increase the learning system quality. The method for this research is the use of literature study, questionnaire for lecturer and university students on odd semester 2013/2014 with the use of likert scales shown that university student of variable X1 is neutral or user is satisfied or unsatisfied. Meanwhile, most of X2 variable is neutral, the user said that they were satisfy with D-10 with the score is 1723, and then for the Y variable is the user satisfaction toward web is neutral. The result of questionnaire toward lecturer shown that X1 variable about user friendly is 2 variables are satisfied and 4 variables are neutral or user satisfaction and dissatisfaction toward the web. As for X2 variable about menu shown that 11 variables are satisfied with score above 237, meanwhile 4 variables are neutral with score between 212 until 226. So, it can be conclude that user friendly features are quite influenced user satisfaction on learning process.