Maladministration in Land Dispute Resolution Services in the Lampung Provincial National Land Agency

. Land dispute as a crucial problem in Indonesia, where handling is still less effective and efficient. This argument is based on the results of a systemic study "Potential Maladministration in Services for Settling Land Disputes and Blocking Land at the Land Office in Lampung Province" by the Team of Lampung Pro-Province Ombudsman Study on 7 (seven) Land Offices in Lampung Province in 2018. There were indications of maladministration in the flow of land dispute resolution at the Lampung Province National Land Agency (BPN). The indications of maladministration are a reflection of the quality of BPN services. To test the BPN bureaucracy, bureaucratic development models are used and recommend effective and efficient service solutions. This study is a normative juridical legal research, and the problem approach used are legislation approach and conceptual approach. Secondary data used were the results of a systemic study by the Lampung Province Ombudsman team and other legal materials. Data analysis used is quantitative data analysis. The results of the study show that the causes of maladministration are caused by a lack of competencies in human resources and various obstacles. The BPN bureaucracy is also classified as Pre-Bureaucratic because there is still a flow of dispute resolution that is not following the Minister of Agrarian Regulation and Spatial Planning No. 11 of 2016 concerning Land Settlement. BPN needs to improve the quality of its bureaucratic structure to provide effective and efficient dispute resolution services. 2018. Based on these data, indications of maladministration were found in the flow of land dispute resolution at the Lampung Province The indications of maladministration are a reflection of the quality of land dispute resolution services at the BPN. To test the hypothesis, used bureaucratic development model from Philippe Nonet and recommended effective and efficient service solutions.