Considering the Diversity of Users in the Development of a Flexible Bus Stop

Since urban computing is concerned with integrating technologies with urban environments, ubiquitous computing must take account of the users that occupy these spaces. It is noted that many of the research related to Urban Computing seek to improve urban mobility through solutions for bus stops, however, the focus is on solving technical problems and software solutions placed in the spaces and not on adapting the interfaces to the users' needs and preferences. Following the premises of the Universal Design, this work proposes the development of a flexible system for bus stops that considers the diversity of users during the design process. To verify aspects related to the users' calmness and emotional response, the system was evaluated with real users in the laboratory and "in the wild". Considering the results obtained, the proposed system is shown as a viable solution to offer access to the greatest possible number of users.