分析餐厅员工与客户的沟通情况,预估交货期

Masanori Takehara, Hiroya Nojiri, S. Tamura, S. Hayamizu, T. Kurata
{"title":"分析餐厅员工与客户的沟通情况,预估交货期","authors":"Masanori Takehara, Hiroya Nojiri, S. Tamura, S. Hayamizu, T. Kurata","doi":"10.1109/APSIPA.2014.7041701","DOIUrl":null,"url":null,"abstract":"Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.","PeriodicalId":231382,"journal":{"name":"Signal and Information Processing Association Annual Summit and Conference (APSIPA), 2014 Asia-Pacific","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2014-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Analysis of customer communication by employee in restaurant and lead time estimation\",\"authors\":\"Masanori Takehara, Hiroya Nojiri, S. Tamura, S. Hayamizu, T. Kurata\",\"doi\":\"10.1109/APSIPA.2014.7041701\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.\",\"PeriodicalId\":231382,\"journal\":{\"name\":\"Signal and Information Processing Association Annual Summit and Conference (APSIPA), 2014 Asia-Pacific\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2014-12-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Signal and Information Processing Association Annual Summit and Conference (APSIPA), 2014 Asia-Pacific\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/APSIPA.2014.7041701\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Signal and Information Processing Association Annual Summit and Conference (APSIPA), 2014 Asia-Pacific","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/APSIPA.2014.7041701","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1

摘要

人的行为感知及其分析对提高服务质量和员工教育具有重要作用。本文展示了通过使用餐厅的多传感器数据、声音数据和会计数据来检测客户沟通和交货时间估计(LTE)的新框架。它们对管理工作环境和员工问题很有用。从订货到交货的交货期显示了为客户提供的服务质量。通过语音比例平滑和POS语音检测,我们发现员工的语音数据对这些技术是有用的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Analysis of customer communication by employee in restaurant and lead time estimation
Human behavior sensing and their analysis are great role to improve service quality and education of employees. This paper shows novel frameworks of detection of customer communication and lead time estimation(LTE) by using multi-sensored data, sound data and accounting data in the restaurant. They are useful for management about work environments and problems for employees. Lead time from order to delivery shows the quality of the service for customers. We found sound data of an employee's speech is useful for these techniques by speech ratio smoothing and POS sound detection.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信