Service management in wireless networks: technologies, products, services

The tutorial provides a comprehensive analysis of wireless networking technologies with focus on service management. The wireless networking coverage includes public mobile wireless networks, wide area wireless access and metropolitan networks as well as local area-based wireless networks. Current and emerging wireless networking technologies that compose wireless networks are evaluated for their functionality and performance: PCS/PCN, MMDS, LMDS, WiMAX, and FSO solutions are analyzed for service management performance along with 802.11a/b/g wireless LAN and Bluetooth PAN solutions. The emphasis of this tutorial is on analysis and evaluation of management systems and associated service management applications used in commercial off-the-shelf products that provide service level management.