{"title":"投诉管理系统","authors":"Dr. Swati Mittal","doi":"10.33545/26633213.2023.v5.i2a.148","DOIUrl":null,"url":null,"abstract":"This Software is to register the complaints of the consumer and to process them by following some steps. Here whenever a consumer has got any complaint related to the electricity then they can make online complaints. Their complaints are being taken care by the Agents of JVVNL. The registered complaints of the consumer, gets forwarded to the Line-Staff, then after the correction of the fault, the line-man again makes a call back to the agent and they make it confirm to the consumer. The complaints gets registered by the agent and escalated to the line staff by the supervisor.","PeriodicalId":254646,"journal":{"name":"International Journal of Research in Human Resource Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Complaint Management System\",\"authors\":\"Dr. Swati Mittal\",\"doi\":\"10.33545/26633213.2023.v5.i2a.148\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This Software is to register the complaints of the consumer and to process them by following some steps. Here whenever a consumer has got any complaint related to the electricity then they can make online complaints. Their complaints are being taken care by the Agents of JVVNL. The registered complaints of the consumer, gets forwarded to the Line-Staff, then after the correction of the fault, the line-man again makes a call back to the agent and they make it confirm to the consumer. The complaints gets registered by the agent and escalated to the line staff by the supervisor.\",\"PeriodicalId\":254646,\"journal\":{\"name\":\"International Journal of Research in Human Resource Management\",\"volume\":\"25 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2023-07-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Research in Human Resource Management\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.33545/26633213.2023.v5.i2a.148\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Research in Human Resource Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.33545/26633213.2023.v5.i2a.148","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
This Software is to register the complaints of the consumer and to process them by following some steps. Here whenever a consumer has got any complaint related to the electricity then they can make online complaints. Their complaints are being taken care by the Agents of JVVNL. The registered complaints of the consumer, gets forwarded to the Line-Staff, then after the correction of the fault, the line-man again makes a call back to the agent and they make it confirm to the consumer. The complaints gets registered by the agent and escalated to the line staff by the supervisor.
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