我为什么喜欢它?:调查用户体验的产品特异性

Alice Gross, S. Bongartz
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引用次数: 27

摘要

自从用户体验(UX)的概念在近20年前被引入以来,它在研究界受到了热烈的欢迎。然而,对于这个概念的统一定义,以及如何最好地衡量用户体验,目前还没有达成共识。在本文中,我们认为用户体验在本质上是依赖于上下文的,最重要的是依赖于产品的。因此,我们使用Mahlke和th ring[26]的CUE模型,假设感知产品属性和情绪反应对用户体验的影响在不同的产品类型中是不同的。我们报告了一项研究,该研究显示了根据产品类型,用户体验组件的组成和影响的这些具体差异。研究的结果为产品特定的理解和用户体验评估奠定了基础。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Why do I like it?: investigating the product-specificity of user experience
The concept of user experience (UX) has had a warm welcome in the research community since its introduction almost two decades ago. Still, there is no consensus on a unified definition of the concept nor is there agreement on how to best measure UX. In this paper, we argue that UX is context-dependent and most of all product-dependent in its nature. Accordingly, using the CUE model by Mahlke and Thüring [26], we hypothesized that the impact of perceived product attributes and emotional reactions on UX vary among different product types. We report on a study that showed these specific differences in the composition and impact of UX components, depending on product type. The outcome of the study lays ground for a product specific understanding and assessment of UX.
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