根据IT基础设施库制定智慧城市可持续关键绩效指标

Wahyu Adi Prabowo, Ade Tiara Rosalinda
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引用次数: 0

摘要

在城市化的进程中,城市的管理会出现一些问题。因此,智慧城市概念在这里是一个快速城市发展的解决方案,特别是在信息技术服务的背景下。智慧城市离不开信息技术的作用,但仅仅依靠信息通信技术的支撑,智慧城市肯定是不够的;人员和IT基础设施等因素也是支持因素。本研究旨在从符合智慧城市目标的IT服务方面了解发展智慧城市的过程。然后尝试编制IT服务绩效指标,以了解其对整个智慧城市发展的贡献。本研究中使用的方法使用了来自多个研究来源的文献综述阶段;识别;数据分析;最后一步是定义智慧城市的关键绩效指标。本研究的结果发现了八个关键绩效指标,可以用来衡量智慧城市实施的成功,符合图书馆信息技术基础设施的实践。本研究发现了智慧城市目标与IT服务管理理念之间关系的解释因素。通过应用这项研究的结果,利益相关者将能够从智慧城市目标和IT服务管理之间的一致性中获益。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Development of Smart City Sustainable Key Performance Indicators in line with IT Infrastructure Library
The process of urbanization in urban areas will cause several problems in its management. Therefore, the smart city concept is here to be a solution for rapid urban development, especially in the context of information technology services. A smart city cannot be separated from the role of information technology, but a smart city is certainly not enough if it is only supported by ICT; factors such as people and IT infrastructure are also supporting factors. This study seeks to understand the process of developing a smart city in terms of IT services that are in accordance with the goals of a smart city. Then try to compile measures of IT service performance to see its contribution to the development of smart cities as a whole. The methodology used in this study uses a literature review stage from several research sources; identification; data analysis; and the last step is to define key performance indicators in smart cities. The results of this study found eight key performance indicators that can be used to measure the success of smart city implementation in line with the practice of Library Information Technology Infrastructure. This study finds explanatory factors in the relationship between smart city goals and IT service management concepts. By applying the findings of this research, stakeholders will be able to benefit from seeing a picture of the alignment between Smart City Goals and IT Service Management.
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