服务质量对患者忠诚度的影响:来自私人酒店的证据

Journal of Applied Business, Taxation and Economics Research Pub Date : 2023-06-01 DOI:10.54408/jabter.v2i5.187

Nora Asriani

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引用次数: 0

摘要

本研究旨在探讨民营医院服务质量对患者忠诚度的影响。本研究的人群均为Krakatau Medika医院的患者。使用的样本是门诊和住院患者，有目的的抽样作为数据收集技术。测试结果表明，服务质量的各个维度都会影响患者的忠诚度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Effect of Service Quality on Patient Loyalty evidence from Privat Hospitality

This study aims to investigate the effect of service quality on patient loyalty in private hospitals. The population in this study were all patients at Krakatau Medika Hospital. The samples used were outpatient and inpatient patients with purposive sampling as a data collection technique. the test results show that all dimensions of service quality affect patient loyalty.

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Journal of Applied Business, Taxation and Economics Research

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