Constructing collaborative services through augmented documents and objects

We propose a framework for the construction of collaborative services, based on a technique for coding content generated both by authoritative organisations and by users on interactive supports. In particular, we show how users can interact in an enriched and focused way with paper documents and object labels, both in desktop and mobile settings. We argue that combining immediate access to online information from physical support with creation and retrieval of annotations, while keeping in focus the context of their creation, would create a collaboration space by extending the ways of interacting with documents and objects and the way in which these allow seamless access to both centralised and distributed information.