A Study on the Quality of Delivery App, User Satisfaction and Continuous Usage Intention Based on Information Systems Success Model(ISSM): Focusing on Analysis of Differences among Individual Innovation Group

Based on previous studies, the purpose of this study was to examine the relationship between delivery app quality, user satisfaction, and continuous use intention based on information system success model (ISSM), to examine differences between groups of individual innovation, and to verify it through empirical analysis. The analysis results are as follows. First, it was found that both information quality and system quality of delivery app quality had a significant effect on user satisfaction. Second, user satisfaction was found to have a significant effect on the intention to continue use. Third, in the group with a low level of personal innovation, information quality was found to have a significant effect on user satisfaction, but system quality was found to have no significant effect on user satisfaction. On the other hand, in the group with a high level of personal innovation, both information quality and system quality were found to have a significant effect on user satisfaction. Fourth, it was found that user satisfaction had a significant effect on the intention to continue use in both groups with low and high levels of personal innovation.