Verification of the need to improve the management of student education records in higher education and university establishments using the computer tool: Case of finalist students from the Teachers’ Training College of Lubumbashi, 2020- 2021 edition

The purpose of the article is to verify the need to integrate the computer tool in the management of the tuition files of the finalist students in order to improve the performance in this matter. In terms of socio-demographic data, it has been shown that the administrative staff responsible for controlling schooling was mainly made up of agents holding a bachelor's degree, male, aged over 55, with a seniority of more than 15 years and experiencing enormous difficulties in handling the computer tool. With regard to the computer equipment made available to them, the results of our investigations showed that the said equipment was both dilapidated and insufficient. In addition, our study highlighted network equipment. The analysis of the files of the finalists of the first cycle and the second cycle during the academic year 2020-2021, made it possible to note that 72.2% of the files checked represented the first cycle and the remaining 27.8% related to the second cycle. By comparing the number of complete files checked with that of incomplete files of the finalists, the results obtained indicated that the incomplete files, because of the absence of the State diploma and/or the graduate, represented 91% in license and 75.4% at the graduate level.