Exploring the Link between Employee Relationship Management and Organisational Citizenship Behaviour

Relationship management is seen as key to organizational productivity; as such this study was designed to explore the link between relationship management and organizational citizenship behaviour (OCB). The elements of employee relationship management under study were trust, communication, commitment, conflict management and teamwork. Data for this study were collected from 217 respondents using a structured questionnaire. Data collected were analysed using descriptive statistics, Pearson’s correlation, partial correlation and multiple linear regressions. Results of analysis support both hypotheses of the study. Based on the results, it is concluded that good employee relationship management brings about increased employee performance of organizational citizenship behavior (OCB) in organisations. Consequently, it is recommended, among other things, that managers should strive to build good relationships with employees and manage same properly to reap the benefits thereof.