Development of Information Technology Telecom Chatbot: An Artificial Intelligence and Machine Learning Approach

Nowadays, educators can show case the technology of chatbots in various fields such as teaching and learning. Earlier the resources are almost negligible, in the field of education with the learning design integrated in it. But now with the advancement of technology, chatbot can fill the gap in the teaching landscape too. Using chatbot in the education domain is reassuring, since these bots can point out some of the logistics and diversified issues that a normal class might face. Besides this, with the further advancement of Artificial Intelligence, tech-giants like Apple, Google, and Amazon are providing platforms where building conversation is more focused rather than technicalities of computer programming i.e., to be more specific in natural language processing. In this paper, we have built a rule based chatbot on a platform named Discord, also showcased that how a chatbot can be integrated into other online platforms to counter the challenges faced in teaching. Q/A features are used to get in-depth knowledge about various preinstalled data in chatbot.