产品访谈中消费者情绪的研究

Christophe Vaudable, L. Devillers, C. Balagué
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引用次数: 3

摘要

在本研究中,我们将注意力集中在消费者在产品访谈中的情感研究上。我们的分析是基于对录像对话的注释。收集到的语料库由两位专家进行注释,然后对40名受试者进行感知测试。这些采访展现了许多“现实生活”中的复杂情绪。在本文中,我们主要展示了情境(法官的个性和被试的饮食习惯)对情绪状态的产生和感知的影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Study of consumer's emotion during product interviews
In this study we have focused our attention on the study of consumer's emotion during interviews about products. We have based our analysis on annotation of video-taped dialogs. The collected corpus has been annotated by two experts, and then a perceptive test has been carried out with 40 subjects. The interviews have shown many “real-life” complex emotions. In this paper, we mainly present results showing the impact of the context (judges' personality and subjects' eating habits) on the production and perception of emotional states.
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