建立有效的帮助系统:模拟人类寻求帮助的行为

Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments Pub Date : 2006-11-20 DOI:10.1145/1228175.1228266

M. Willis

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引用次数: 16

摘要

本文提出，为当前软件应用程序提供的帮助系统不能充分支持人类的自然寻求帮助行为。为了验证这一假设，我们运用求助行为的相关理论设计了一个评估工具。本仪器已应用于一些知名软件应用的帮助系统中。研究结果表明，这些系统与自然的求助行为不匹配，特别是在支持适应性、沟通和创造力方面存在缺陷。

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Building effective help systems: modelling human help seeking behaviour

This paper proposes that the help systems provided for current software applications do not adequately support the natural help seeking behaviours of human beings. To test this hypothesis, theories about help seeking behaviours were used to design an evaluation instrument. This instrument is applied to the help systems of some well known software applications. The findings suggest that these systems do not match natural help-seeking behaviours, with deficiencies particularly in support for adaptivity, communications and creativity.

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Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments

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