Integration of updated DeLone & McLean success model, KANO model and QFD to analyze quality of an information system

Studies on information system success and evaluation have been done for several decades. However, an evaluation should be followed by system improvement to give practical contribution to organization. This study proposes an integrated step to evaluate an IS success and analyze its improvement opportunities based on user requirements. To aim this objective, DeLone & McLean success model, KANO model and QFD concept are utilized. A case study of Electronic Disposition and Mailing System (EDMS) in Ministry of State Secretariat Indonesia is presented to illustrate the use of proposed method. The results indicate that priorities of needs are different before and after the integration of Kano's Model in QFD.