{"title":"所有的谈话和所有的行动:管理语音邮件信息的策略","authors":"S. Whittaker, Julia Hirschberg, C. H. Nakatani","doi":"10.1145/286498.286732","DOIUrl":null,"url":null,"abstract":"Voicemail is a pervasive technology, but we know little about how users manage voice messages in executing everyday work. We analyze server logs, user surveys and interviews to identify three problems users experience in managing their voicemail: scanning, information extraction and search. We also isolate three distinct voicemail processing strategies, and discuss the relative merits of each strategy. We make recommendations about how voicemail might be redesigned to better address these problems and support these strategies.","PeriodicalId":153619,"journal":{"name":"CHI 98 Conference Summary on Human Factors in Computing Systems","volume":"9 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"35","resultStr":"{\"title\":\"All talk and all action: strategies for managing voicemail messages\",\"authors\":\"S. Whittaker, Julia Hirschberg, C. H. Nakatani\",\"doi\":\"10.1145/286498.286732\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Voicemail is a pervasive technology, but we know little about how users manage voice messages in executing everyday work. We analyze server logs, user surveys and interviews to identify three problems users experience in managing their voicemail: scanning, information extraction and search. We also isolate three distinct voicemail processing strategies, and discuss the relative merits of each strategy. We make recommendations about how voicemail might be redesigned to better address these problems and support these strategies.\",\"PeriodicalId\":153619,\"journal\":{\"name\":\"CHI 98 Conference Summary on Human Factors in Computing Systems\",\"volume\":\"9 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1998-04-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"35\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"CHI 98 Conference Summary on Human Factors in Computing Systems\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/286498.286732\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"CHI 98 Conference Summary on Human Factors in Computing Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/286498.286732","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
All talk and all action: strategies for managing voicemail messages
Voicemail is a pervasive technology, but we know little about how users manage voice messages in executing everyday work. We analyze server logs, user surveys and interviews to identify three problems users experience in managing their voicemail: scanning, information extraction and search. We also isolate three distinct voicemail processing strategies, and discuss the relative merits of each strategy. We make recommendations about how voicemail might be redesigned to better address these problems and support these strategies.
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