机器人应该有口音吗?

Ilaria Torre, Sébastien Le Maguer
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引用次数: 8

摘要

口音是一种声音特征,可以立即告诉听者说话者是否来自同一个地方,也就是说,他们是否属于一个社会群体。这种群体内性很重要,因为人们倾向于与属于同一群体的人互动。口音还会引起基于他们所谓的声望地位的态度反应。这些基于口音的感知可能会影响人类与机器人之间的互动。然而,到目前为止,很少有研究调查带有口音的机器人扬声器对用户感知和行为的影响,也没有研究收集用户对机器人口音的明确偏好。在这篇论文中,我们展示了一项对500多名英国人的调查结果,他们指出了他们希望机器人有什么样的口音。最大比例的参与者希望机器人有标准的英国南部英语(SSBE)口音,其次是爱尔兰口音。关键是,很少有人想要一个和他们口音一样的机器人,或者像机器一样说话的机器人。这些明确的偏好可能无法预测更成功的交互,也因为这种类似人类的声音特征可能会在用户中产生不切实际的期望。尽管如此,人们似乎对自己的人造伴侣听起来应该是什么样子有自己的想法,在设计它们时应该考虑到这种偏好。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Should robots have accents?
Accents are vocal features that immediately tell a listener whether a speaker comes from their same place, i.e. whether they share a social group. This in-groupness is important, as people tend to prefer interacting with others who belong to their same groups. Accents also evoke attitudinal responses based on their supposed prestigious status. These accent-based perceptions might affect interactions between humans and robots. Yet, very few studies so far have investigated the effect of accented robot speakers on users’ perceptions and behaviour, and none have collected users’ explicit preferences on robot accents. In this paper we present results from a survey of over 500 British speakers, who indicated what accent they would like a robot to have. The biggest proportion of participants wanted a robot to have a Standard Southern British English (SSBE) accent, followed by an Irish accent. Crucially, very few people wanted a robot with their same accent, or with a machine-like voice. These explicit preferences might not turn out to predict more successful interactions, also because of the unrealistic expectations that such human-like vocal features might generate in a user. Nonetheless, it seems that people have an idea of how their artificial companions should sound like, and this preference should be considered when designing them.
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