酒店员工团队心理资本、团队集体工作满意度与工作投入的关系研究

G. Deng, Hui-ying Qiu, Xingfeng Wang
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摘要

本文以绩效管理中的“投入-程序-产出”理论为基础,通过问卷调查和统计分析,探讨了团队心理资本、团队集体工作满意度和工作投入之间的关系。研究结果表明:(1)团队心理资本是一个高阶核心结构,其作用比四个维度更重要;(2)各子维度对中介变量和结果变量、团队弹性和团队希望表现出较好的解释能力的影响存在差异;(3)团队集体工作满意度在团队心理资本对员工工作投入的影响中起中介作用。在以上分析的基础上,本文最后提出了如何开发酒店员工团队心理资本的建议,以期为酒店业的健康发展和竞争力的提高提供理论和实践支持。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research on the Relationship Between Team Psychological Capital, Team Collective Work Satisfaction and Work Input of Hotel Staff
Based on the theory of “input-procedure-output” in performance management, this paper discussed the relationships between team psychological capital, team collective work satisfaction and work input through questionnaire survey and statistical analysis. The conclusions are as follows: (1) Team psychological capital is a high-order core construct, and it plays a more crucial part than the four dimensions; (2) There are differences in the influence of each sub-dimension on the intermediary and outcome variables, team resilience and the team hopes to show good explanatory ability; (3) Team collective work satisfaction plays a part in mediating the impact of team psychological capital on employee's work input. Based on the above analysis, the paper finally gives suggestions on how to development team psychological capital of the hotel staff, for the sake of providing theoretical and practical support for the sound development of the hotel industry and the improvement of competitiveness.
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