Implementation of Online Labor Market Information System Innovation (Sipaja-Online) on Community Satisfaction Index at the Manpower and Transmigration Office of Banjar District

LILY AGUSTRIANA (1720422320005), 2021 "Implementation of Online Job Market Information System Innovation (Sipaja-Online) on the Community Satisfaction Index at the Manpower and Transmigration Office of Banjar Regency". Under the guidance of Prof. Udiansyah and Muhammad Ansar Nur. The online Job Market Information System (SIPAJA) service innovation is the creation of an online-based Job Seeker Card (AK1) and e-register, an inclusive excellent service system by facilitating and providing online Job Seeker Card (AK1) services. Job seekers can make Job Seeker Cards (AK1) wherever they are, in addition to services in the form of Job Market Information, Placement by company (report) and Notifications/whatsapp for reporting the status of job seekers who are already working. Broadly speaking 4 (four) types of services The services provided include online-based Job Seeker Card Services, Job Market Information Services which are directly administrated by the company, Placements by Companies (report) and Notifications/whatsapp for reporting on the status of job seekers who are already working (Report Placements). The research method used is a qualitative research approach and descriptive type. The research informants in this study were the head of the expansion of job opportunity development, placement and transmigration, as well as the head of labor protection, and the Sipaja Online management staff at the Manpower and Transmigration Service. The data collection techniques are observation, interviews and documentation taking into account the assessment of the Community Satisfaction Index in October 2021. The focus of the research uses George C. Edward III's theory of policy implementation. Data analysis used is data reduction, data presentation and verification. The results of the study show that there are 4 factors in the implementation of public policies, namely communication factors, resources, disposition (executive attitudes), and bureaucratic structure factors. All of these factors have been successfully implemented in the field, such as the disposition factor, namely the indicators for appointing bureaucrats and indicators for incentives, which have been successfully implemented. However, the communication factor is still not implemented optimally in the field because in the three indicators contained in the communication factor only the consistency indicator has been implemented optimally. Meanwhile, the other two indicators, namely the transmission and clarity indicators, have not been implemented optimally. Due to the lack of socialization given to the public regarding Sipaja Online and the Job Market.