The Procurement Business Transformation 2.0: The Remedy of Inefficient Procurement Operations

: This present research is aim to analyze and evaluate the implementation of the procurement business transformation 2.0 which has been going on from 2014 until 2017 in Telkomsel. Improvement in procurement operation means increasing efficiency in procurement, decreasing of manual processes, increasing self-service tools and reducing changes of order. The transformation aspect consists of three categories: process, technology and people. As qualitative research, data were collected by in-depth interviews with some experts in the procurement from internal Telkomsel as primary data, complemented by observation and secondary data collection. The results confirmed that all aspects (process, technology and people) are important elements in procurement business transformation. The present study suggests that accuracy in the implementation of business transformation will help the company run the business to facing digital industry nowadays to survive and growth for the long term.