Book Review ‘Absolute Quality Organization: Balance and Harmony for Excellence’ (Malay Version).

Written by Dr. Thomas J. Barry, this book is based on his vast experience as a consultant and a variety of management for many organizations in the public and private sectors across Asia, America and Europe. In this book, he shares his experience in the field of quality management, forward step by step guide and the actual application of quality management principles in language that is easily understood. Nowadays, business owners, entrepreneurs, management in the public and private sector often face pressure from changes in new technologies, intense competition and rising customer expectations for product and service. According to the author, to deal with this pressure force, an organization should be committed to adopt a corporate culture that emphasizes quality and excellence in all aspects of its organization. Among the topics addressed in this book include the achievement of balance and harmony in an organization, the characteristics of a leader who cares and effective, strategic planning and succession, focus process to achieve customer satisfaction, productivity and innovation, a preview of the organization of the future as organization that fosters creative thinking towards achieving excellence.