Impact of e-Learning in Education Sector: A Sentiment Analysis View

The COVID-19 condition had a substantial impact on the education sector, corporate sector and even the life of individual. With this pandemic situation e-learning/distance learning has become certain in the education sector. In spite of being beneficial to students and teachers, its efficacy in the education domain depends on several factors such as handiness of ICT devices in various socio economic groups of people and accessible internet facility. To analyze the effectiveness of this new system of e learning Sentiment Analysis plays a predominant role in identifying the user's perception. This paper focus on identifying opinions of social media users i.e. Twitter on the most prevailing issue of online learning. To analyze the subjectivity and polarity of the dynamic tweets extracted from Twitter the proposed study adopts TextBlob. As Machine Learning (ML) models and techniques manifests superior accuracy and efficacy in opinion classification, the proposed solution uses, TF-IDF (Term Frequency-Inverse Document Frequency) as feature extraction technique to build and evaluate the model. This manuscript analyses the performance of Multinomial Naive Bayes Classifier, DecisionTreeClassifier, SVC and MLP Classifier with respect to performance measure as Accuracy.