Analysis of Public Policy in Creating Public Information Service Image in Secretariat General of the House of People’s Representatives of The Republic of Indonesia

Public policy is a set of instructions made by the decision-makers for the executive that seek both objectives and methods to achieve the objectives. Public policy is influenced by several environments, namely, the manufacturing environment, the implementation environment, and evaluation environment. This study aims to investigate the implementation of public information service within the environment of the Secretariat General of the House of People’s Representatives of the Republic of Indonesia (DPR RI), as well as to determine whether the public information service within the environment of the Secretariat General of the House of People’s Representatives of the Republic of Indonesia (DPR RI) has been optimal as expected by the society. The approach in this study uses the normative approach; an approach taken to analyze the extent to which a regulation is in force and implemented effectively. In this case, the approach used is to analyze a wide range of operations of the public information services in accordance with the policies issued by the House of People’s Representatives (DPR) which then applied on the Secretariat General of the House of People’s Representatives of the Republic of Indonesia (DPR RI) in accordance with the policy. The study result reveals that transparency in public information services provides a significant impact to the society as service users. Based on the study result, it is indicated that the Bureau of Public Relations of the Secretariat General of the House of People’s Representatives of the Republic of Indonesia (DPR RI) has been able to apply the principles of transparency on public information. This means that the information released by the Bureau of Public Relations of the Secretariat General of the House of People’s Representatives has met the rights on public information.