Digitalization of the procedure for the provision of social services to the population: innovations and obstacles to their implementation

The analysis was carried out and the barriers to digitalization of the procedure for the provision of social services in the metropolis were identified based on the analysis of digitalization tools and strategies: the need to constantly improve security systems and methods for storing and processing citizens’ data using cloud technologies, including the development of appropriate strategies and government programs; the need to adapt various digitalization tools to the requirements and capabilities of the local community; difficulty in assessing the demand of social service recipients for certain electronic resources; the need for accompanying training activities for both recipients and providers of social services. It is concluded that when developing a digitalization strategy for the provision of social services to the population of a large urban agglomeration, a universal approach does not always give positive results.