Alexa像电脑吗?搜索引擎?一个朋友吗?一个傻孩子?是的。

Smit Desai, M. Twidale
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引用次数: 8

摘要

在这篇文章中,我们分析了14位终端用户在半结构化访谈中使用的隐喻,以描述他们与语音用户界面(VUIs)的交互。我们确定了四个关键的隐喻组——计算机、搜索引擎、朋友和傻孩子——这可以帮助我们理解个体终端用户如何基于会话上下文以不同的方式感知ui。对这四组的考虑引起了人们对系统人物角色和基于角色的表演的还原主义实现的问题的关注,以及将人性作为隐喻的问题。幸运的是,使用隐喻分析也可以帮助构思这些问题的解决方案。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Is Alexa like a computer? A search engine? A friend? A silly child? Yes.
In this provocation, we analyze metaphors used by 14 end-users in semi-structured interviews to describe their interactions with Voice User Interfaces (VUIs). We identified four key metaphor groups—computer, search engine, friend, and silly child—that can help us understand how individual end-users perceive VUIs differently based on the conversational context. A consideration of these four groups draws attention to the issues with reductionist implementations of system personas and role-based performances and the problems of fixating on humanness as a metaphor. Fortunately, using metaphor analysis can also help in ideating solutions to these issues.
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