使用单一衡量标准评估商用触摸音和语音电话语音用户界面

CHI '01 Extended Abstracts on Human Factors in Computing Systems Pub Date : 2001-03-31 DOI:10.1145/634067.634146

B. Suhm, P. Peterson

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引用次数: 4

摘要

本文介绍了一种基于数千次通话的端到端录音，对电话语音用户界面的成本效益和（客观）可用性进行量化的方法。这种方法是对商业化部署的触摸音和语音电话语音用户界面进行可用性工程设计的重要工具。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure

This paper describes a method to quantify both cost-effectiveness and (objective) usability of telephone voice user interfaces in a single measure, based on end-to-end recordings of thousands of calls. This method is a valuable tool for usability engineering of commercially deployed, touch-tone and speech-enabled telephone voice user interfaces.

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CHI '01 Extended Abstracts on Human Factors in Computing Systems

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