滁州市秀川医院远程医疗服务设计数据结果初步评价

Wei-Wen Szu, Hsin-Lu Chang
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引用次数: 0

摘要

长期以来,台湾电信服务依赖政府补贴生存。远程医疗患者通常只需要支付最低的费用就可以享受服务,甚至是免费提供服务。随着老年人口的不断增长,远程医疗服务如何创造更多的价值,实现特色竞争力是我们研究的目的之一。以初上秀川医院远程医疗中心为例,整体服务价值由客户实现和决定。根据调查中所需要的核心和外围服务属性,我们可以得出不同的服务组合,这些服务组合有助于三个采用阶段的运动,从想法采用到试用和使用采用阶段。设计了四种类型的问卷:(1)现有患者服务需求调查表,(2)潜在客户服务需求调查表,(3)健康检查员意见调查表,(4)医院高级管理人员意见调查表。到目前为止,我们已经从以上四组中收集了800多份完整的问卷。此外,医院高层管理人员可以根据成本效益对资源进行相应的重新分配。如果我们不满足于仅仅满足客户的期望,高级管理人员可以将这些期望扩展到客户愿意参与或维持这些交付的服务的水平。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The preliminary review of data result for telecare service design in Chushang Show Chwan Hospital
Taiwanese telecare services depend on government subsidies for its survival for a long time. Telecare patients are used to pay minimum fee to enjoy the service, or even the services are offered for free. For telecare service to be fully adopted, as of the growing of elderly population, how to create more value and achieve distinctive competence is one of our study purposes. A case study of ChuShang Show Chwan Hospital Telecare Center, overall service value is realized and determined by the client. According to the required core and peripheral service attributes from the survey, we could come to different service portfolio which help the movement of 3 adoption stages, from an idea adoption, to trial usage and use adoption stage. Four type of questionnaires had been designed for (1) service requirement of current patients survey form, (2) service requirement of potential clients survey form, (3) health examiners opinion survey form, and (4) hospital senior managers opinion survey form. So far, we have collected more than 800 completed questionnaires from above four groups. Moreover, hospital senior managers could re-allocated resource accordingly as of cost benefit. If we are not satisfied with just meeting client expectations, senior managers could expand on these expectations to levels that client find willing to enrol or sustain those delivered services.
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