Archiving the voices of the once voiceless: strategies for digital preservation of oral history at the KwaZulu-Natal Provincial Archives

With the urge for instant access to records resulting from the rapid development of technology, there is a need for the digital preservation of vulnerable oral history records. Oral history records are primary sources that confirm certain aspects of historical events and preserving oral history records is crucial to ensure societal memory. In the South African context, oral history has given a voice to the people who were voiceless in the past due to colonialism and the apartheid system. This study investigated possible digital strategies and techniques for preserving oral history records at the KwaZulu-Natal Archives and Records Service (KZNARS) Oral History Unit (OHU). A qualitative approach was used, and data were collected using semi-structured interviews from purposely selected members of the OHU staff. In addition, an observation guide was used to collect data regarding the current playback equipment, storage conditions and the state of the oral history records. Content and thematic analysis was used to analyse data. The findings revealed that the strategies and techniques used for the preservation and access to oral history records have been ineffective. Issues identified included legislation that does not provide for the preservation of oral history records in the contemporary digital era, the lack of policy, deficient strategies for preservation and access, and a shortage of resources, funding, and qualified staff. Various recommendations, stemming from the issues identified, are made.