企业领导在促进组织内部人际关系中的作用:以快学科技有限公司为例

Maureen Mulozi, C. Odoyo
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引用次数: 0

摘要

目的:人际关系被认为在许多组织的成功或失败中起着至关重要的作用。在人力资源管理中,人际关系方面是一个值得关注的问题,因为它可能会也可能不会影响组织的工作绩效。本研究旨在找出企业领导者在加强组织内部人际关系方面所扮演的角色。方法:本研究采用描述性研究设计。在进行本研究时,对主题的文献进行了审查,作为次要数据,并通过使用自我管理的问卷,焦点小组讨论和访谈指南收集了主要数据。数据收集工具包括封闭式和开放式问题。该研究的目标人群包括参与研究的FastLearn Technologies Ltd的所有55名员工(包括管理层)。收集到的数据被输入到Microsoft Excel表格中,用于分析和解释,并提供建议。研究结果:本研究揭示了组织内部的人际关系确实对组织的生产力有影响。这种影响可能是消极的,也可能是积极的,这取决于企业领导人在鼓励或阻碍人际关系方面所扮演的角色。在理论、实践和政策方面的独特贡献:该研究倡导管理层和企业领导者鼓励员工参与团队活动。它进一步倡导他们制定冲突解决策略和政策,为雇员和雇主提供双赢的局面。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Role of Corporate Leaders in Enhancing Interpersonal Relationships within an Organization: A Case Study of FastLearn Technologies Ltd
 Purpose: Interpersonal relationships are seen to play a vital part in the success and/or failure of many organizations. In managing human resource, the aspect of interpersonal relationships is a concern as it may or may not border on the work performance of the organization. This study aims to find out the role that corporate leaders play in enhancing interpersonal relationships within the organization. Methodology: The study adopted a descriptive research design. In conducting this study, literature on subject was reviewed as secondary data and primary data was collected through the use of self-administered questionnaires, focus group discussions and interview guides. The data collection instruments consisted of both close-ended and open-ended questions. The target population for the study comprised of all the 55 employees, management inclusive, of FastLearn Technologies Ltd who were part of the study. The data collected was entered into a Microsoft Excel sheet for analysis and interpretation and provision of recommendations thereafter. Findings: This research has revealed that interpersonal relationships within the organization actually do have an impact on the organization’s productivity. The impact can either be negative or positive depending on the role that corporate leaders play to encourage or discourage interpersonal relations. Unique contribution to theory, practice and policy: The study advocates for management and corporate leaders to encourage employees to engage in team activities. It further advocates for them to develop conflict resolution strategies and policies that would provide a win- win situation for both the employee and the employer.
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