公共服务与政府创新绩效管理的问题与对策探讨

Ahmet Efe
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引用次数: 0

摘要

绩效管理是一种工具,侧重于测量和管理工作环境的进展,以评估组织目标并提供新的发展机会。土耳其同许多发展中国家一样,公共部门遭受挫折,主要原因是管理无效和效率低下、主观性、政治化、裙带关系和公共服务中断。这就是绩效管理主要与商业和组织管理科学相关的原因。有多维利益相关者管理方法、平衡计分卡方法、公司方法、激进学习方法和人工智能(AI)支持的自动化方法,这些方法在该领域变得越来越有效。在一些研究中,在文献中,已经确定人工智能对人力资源最重要的影响之一是绩效管理,并且它将继续这样发展。本研究基于文献和市场报告,通过评估公共部门绩效系统中的故障,给出了可能的解决方案方案的视角,并试图提出一种基于人工智能工具的高度创新的绩效管理方法,以提高绩效。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
A DISCUSSION ON PROBLEMS AND SOLUTIONS OF INNOVATIVE PERFORMANCE MANAGEMENT IN THE PUBLIC SERVICE AND GOVERNMENT
Performance management is a tool that focuses on measuring and managing the progress in the working environment to evaluate organizational goals and provide new development opportunities. In Turkey, as in many developing countries, the public sector has suffered setbacks, primarily attributed to ineffective and inefficient management, subjectivities, politization, nepotism and disruptions in public services. That is why performance management is mainly related to business and organizational management sciences. There are multidimensional stakeholder management approaches, balanced scorecard approaches, corporate approaches, radical learning approaches, and artificial intelligence (AI) supported automation approaches that are becoming more and more effective in this field. In some studies, in the literature, it has been determined that one of the most significant effects of AI on HR is performance management, and it continues to progress like this. This study based on literature and market reports, gives a perspective on possible solution scenarios by evaluating the malfunctions in the performance system in the public sector and tries to present a highly innovative performance management approach based on AI tools that can increase the performance.
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