Finding a store, searching for a product: a study of daily challenges of low vision people

Visual impairments encompass a range of visual abilities. People with low vision have functional vision and thus their experiences are likely to be different from people with no vision. We sought to answer two research questions: (1) what challenges do low vision people face when performing daily activities and (2) what aids (high- and low-tech) do low vision people use to alleviate these challenges? Our goal was to reveal gaps in current technologies that can be addressed by the UbiComp community. Using contextual inquiry, we observed 11 low vision people perform a wayfinding and shopping task in an unfamiliar environment. The task involved wayfinding and searching and purchasing a product. We found that, although there are low vision aids on the market, participants mostly used their smartphones, despite interface accessibility challenges. While smartphones helped them outdoors, participants were overwhelmed and frustrated when shopping in a store. We discuss the inadequacies of existing aids and highlight the need for systems that enhance visual information, rather than convert it to audio or tactile.