An evaluation method for role of technical communication and information technology in knowledge creation process

Takeuchi presented a new model of .organizational knowledge creation process. The model is named the SEC1 l i has become important io noie that how knowledge is (socialization, extemalization, combination and intemalization) process of the organizational knowledge creation. They define the spiral speed of the SECI process as the speed Of the organizational knowledge creation [I]. In [Z] which Okuda presented in IPCC2001, to achieve created wiihin and between business organizaiions. For example, io converi from tacit knowledge io explicit knowledge, Nonakn and Takeuchipresenied a new model of orpnnizational howledee creation Drocess. The model ~~ ~is named the SEC1 (socializaiion, externalization, combination and iniemalization) process. They define the spiral speed of the SECIprocess a the speed of howledge creation [ I ] . In [:I which Okuda presented in IPCCZOOI, io achieve the SEC1 process, the five knowledge enablers are presented. The relationships between the howledge creation steps and ihese enablers are reveuled and checked by showing some examples [Z]. I n this paper, io achieve more eflcieni knowledge creaiion. we demonsirate thai how IT (informaiion technology) effect a change in knowledge creation steps. To show ihi importance rules of IT and technical communications, wepropose the SECIprocess modeled by a simple closed queueing networks (CQN) and unalyze the proposed CQNmodel. Using the proposed CQNmodel, we can compuie the spiral speed of the SECIprocess to clar6h how IT and iechnical communicaiions accelerate ihe knowledge creation process.