A Proposal for Developing EA Models toward Innovation

Along with economic development, customers' expectations for the commercial value of a product or service tend to be diverse. Innovation of enterprise service and information technology is required to solve customer pain points and create new value. Enterprises that are insensitive in service innovation and technology innovation may gradually lose their customers and markets. In order to visualize and manage the business processes, resources, and the entire organization, including the information systems, this paper integrates Job Theory (JT), Business Model Canvas (BMC) and Balanced Scorecard (BSC), and proposes a method for EA (Enterprise Architecture) model development based on ArchiMate framework. First of all, the basic elements of traditional EA modeling approaches are analyzed and integrated. Next, the integrated elements are converted into ArchiMate concepts, a model-based method using ArchiMate elements is proposed and the detailed steps of this proposed method are defined. Last but not least, a case study on a Mental Health Care-Patient Management System (MHC-PMS) is carried out to verify the effectiveness of the proposed method.