Comprehensive Evaluation of Medical Service Ability of TCM Hospitals in 30 Provinces, Autonomous Regions and Municipalities of China in 2017 Based on Entropy Weight TOPSIS Method and RSR Method

Purpose: To evaluate the medical service ability of TCM hospitals in 30 provinces, autonomous regions and municipalities of China, and to provide reference for promoting the improvement of medical service ability. Methods: Entropy weight TOPSIS method and RSR method are used to compare and evaluate the medical service ability of TCM hospitals in 30 provinces, autonomous regions and municipalities of China in 2017. Result: Empowerment results with entropy weight method show that the weights of four dimensions of the evaluation indicator system of medical service ability in TCM hospitals are 0.1206, 0.3345, 0.2779 and 0.2670, respectively. The weights of evaluation indicators X1-X10 are 0.0786, 0.0419, 0.1250, 0.0909, 0.1186, 0.1409, 0.1370, 0.0723, 0.0354 and 0.1592, respectively. According to the sorting and classification results based on TOPSIS method and RSR method, Beijing and Zhejiang are the areas with the strongest medical service ability; the areas with stronger medical service ability are Jiangsu, Guangdong, Sichuan, Henan, Shandong, Hunan, Shaanxi, Hubei, Shanghai, Chongqing, Guangxi, Anhui and Tianjin; the areas with poor service ability include Ningxia, Yunnan, Gansu, Jiangxi, Hebei, Guizhou, Heilongjiang, Fujian, Xinjiang, Liaoning, Jilin, Shanxi, Qinghai and Hainan; Inner Mongolia is the area with the worst medical service ability in 2017. Conclusion: There is a big gap in the medical service ability of TCM hospitals in different regions. It is suggested that effective measures should be taken to narrow the gap between regions. Including: Strengthening the construction of TCM personnel team and allocating the TCM human resources rationally; enhancing the attraction of TCM hospitals to patients and increasing the volume of medical services; strengthening macro-control and promoting the balanced development of various service abilities.