聊天机器人构建平台的理想功能

2020 IEEE International Conference on Humanized Computing and Communication with Artificial Intelligence (HCCAI) Pub Date : 2020-09-01 DOI:10.1109/HCCAI49649.2020.00016

S. Srivastava, T. Prabhakar

{"title":"聊天机器人构建平台的理想功能","authors":"S. Srivastava, T. Prabhakar","doi":"10.1109/HCCAI49649.2020.00016","DOIUrl":null,"url":null,"abstract":"There is a visible eagerness in the business community to integrate chatbots with their websites and mobile apps. They provide a humanised interface to information and can serve as digital assistants that can perform tasks on behalf of an individual. There are many commercial platforms which provide interfaces to build these chatbots. They are used by both professional software developers as well as people from non-IT backgrounds. Based on our experiences with three popular chatbot-building platforms - Google Dialogflow, IBM Watson Assistant and Amazon Lex, we present a list of desirable features that these platforms should exhibit in order to cater to their mixed user base. We also rate the availability and ease of use of these features on the current versions of these platforms.","PeriodicalId":444855,"journal":{"name":"2020 IEEE International Conference on Humanized Computing and Communication with Artificial Intelligence (HCCAI)","volume":"60 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"Desirable Features of a Chatbot-building Platform\",\"authors\":\"S. Srivastava, T. Prabhakar\",\"doi\":\"10.1109/HCCAI49649.2020.00016\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"There is a visible eagerness in the business community to integrate chatbots with their websites and mobile apps. They provide a humanised interface to information and can serve as digital assistants that can perform tasks on behalf of an individual. There are many commercial platforms which provide interfaces to build these chatbots. They are used by both professional software developers as well as people from non-IT backgrounds. Based on our experiences with three popular chatbot-building platforms - Google Dialogflow, IBM Watson Assistant and Amazon Lex, we present a list of desirable features that these platforms should exhibit in order to cater to their mixed user base. We also rate the availability and ease of use of these features on the current versions of these platforms.\",\"PeriodicalId\":444855,\"journal\":{\"name\":\"2020 IEEE International Conference on Humanized Computing and Communication with Artificial Intelligence (HCCAI)\",\"volume\":\"60 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2020 IEEE International Conference on Humanized Computing and Communication with Artificial Intelligence (HCCAI)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/HCCAI49649.2020.00016\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 IEEE International Conference on Humanized Computing and Communication with Artificial Intelligence (HCCAI)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/HCCAI49649.2020.00016","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 3

摘要

商界明显渴望将聊天机器人整合到他们的网站和移动应用程序中。它们提供了一个人性化的信息界面，可以作为数字助理，代表个人执行任务。有许多商业平台提供了构建这些聊天机器人的接口。专业软件开发人员和非it背景的人都可以使用它们。根据我们在三个流行的聊天机器人构建平台(Google Dialogflow, IBM Watson Assistant和Amazon Lex)上的经验，我们列出了这些平台应该展示的理想功能列表，以满足其混合用户群。我们还评估了这些功能在这些平台当前版本上的可用性和易用性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Desirable Features of a Chatbot-building Platform

There is a visible eagerness in the business community to integrate chatbots with their websites and mobile apps. They provide a humanised interface to information and can serve as digital assistants that can perform tasks on behalf of an individual. There are many commercial platforms which provide interfaces to build these chatbots. They are used by both professional software developers as well as people from non-IT backgrounds. Based on our experiences with three popular chatbot-building platforms - Google Dialogflow, IBM Watson Assistant and Amazon Lex, we present a list of desirable features that these platforms should exhibit in order to cater to their mixed user base. We also rate the availability and ease of use of these features on the current versions of these platforms.

求助全文

通过发布文献求助，成功后即可免费获取论文全文。去求助

来源期刊

2020 IEEE International Conference on Humanized Computing and Communication with Artificial Intelligence (HCCAI)

自引率

0.00%

发文量