{"title":"面向帮助台的问题回答方法","authors":"Satoru Sasaki, Atsushi Fujii","doi":"10.1145/1667780.1667864","DOIUrl":null,"url":null,"abstract":"We propose a Question Answering (QA) method that answers actions for a how-question. We model an action as a verb phrase consisting of a main verb and its governing noun phrase. Existing QA methods resemble consulting dictionaries and encyclopedias, in which users satisfy their intellectual cravings. In contrast, our method is a step toward automation of a helpdesk or a call center, which suggests solutions to alleviate user's problems. We show the effectiveness of our method experimentally.","PeriodicalId":103128,"journal":{"name":"Proceedings of the 3rd International Universal Communication Symposium","volume":"14 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2009-12-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"A method for helpdesk-oriented question answering\",\"authors\":\"Satoru Sasaki, Atsushi Fujii\",\"doi\":\"10.1145/1667780.1667864\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"We propose a Question Answering (QA) method that answers actions for a how-question. We model an action as a verb phrase consisting of a main verb and its governing noun phrase. Existing QA methods resemble consulting dictionaries and encyclopedias, in which users satisfy their intellectual cravings. In contrast, our method is a step toward automation of a helpdesk or a call center, which suggests solutions to alleviate user's problems. We show the effectiveness of our method experimentally.\",\"PeriodicalId\":103128,\"journal\":{\"name\":\"Proceedings of the 3rd International Universal Communication Symposium\",\"volume\":\"14 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2009-12-03\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 3rd International Universal Communication Symposium\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/1667780.1667864\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 3rd International Universal Communication Symposium","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/1667780.1667864","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
We propose a Question Answering (QA) method that answers actions for a how-question. We model an action as a verb phrase consisting of a main verb and its governing noun phrase. Existing QA methods resemble consulting dictionaries and encyclopedias, in which users satisfy their intellectual cravings. In contrast, our method is a step toward automation of a helpdesk or a call center, which suggests solutions to alleviate user's problems. We show the effectiveness of our method experimentally.
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